Content Operations

Brands are producing more content than ever: articles, emails, videos, brochures, social posts, product pages, images. But instead of helping customers, it just makes things confusing. Enter: content chaos. Content chaos damages your brand, frustrates your customers, and wastes your budget - but you can get on top of it and improve your customer experience (CX) at the same time.

Being good at marketing and content operations will drive efficiency, consistency, and help you justify your marketing spend. As your business grows, your operational needs and use cases evolve, but the foundational value remains constant for all B2B businesses. 

I talk a lot about content operations and people ask me quite rightly:"So how do I build a content ops plan?". So I thought, let's put the steps together - simple, straightforward, without the BS.